Section 1
What We Do
CareBridge helps you prepare for your appointments.
Navigating the healthcare system — especially when you have complex, multiple, or long-undiagnosed symptoms — is exhausting. GP appointments are short. It's easy to leave without getting your questions answered.
CareBridge exists to change that. We help you walk into your appointment prepared, organised, and confident.
- Organise your health history into a clear, structured document your GP can actually use
- Help you identify and prioritise the questions that matter most
- Research relevant published peer-reviewed literature at your request
- Show how published diagnostic criteria relate to your reported symptoms
- Prepare a one-page GP consultation brief you can hand over at the start of your appointment
- Create a structured evidence summary for complex or multi-condition presentations
- Support you to be heard, understood, and taken seriously
Section 2
What We Don't Do
We are not a medical service.
We want to be completely honest with you about the boundaries of this service. CareBridge does not and cannot do any of the following:
- Diagnose any condition or provide a differential diagnosis
- Perform a clinical or physical assessment of any kind
- Recommend, prescribe, or change any medication or treatment
- Provide a medical referral, specialist report, or medical certificate
- Provide a second medical opinion from a registered practitioner
- Replace your GP, specialist, or any other registered health practitioner
- Advise you to stop, start, or delay any medical care
- Guarantee that your GP will read, accept, or act on any document prepared
Why we're telling you this.
We know this might feel like a lot of limitations. But being clear about what we are — and what we aren't — is how we protect you. Everything CareBridge does is designed to support your relationship with your registered practitioners, not replace it.
Section 3
Side by Side
A simple way to think about it:
✓ CareBridge IS
- A health education and navigation service
- A way to prepare, organise, and advocate for yourself
- A resource for GP and specialist appointments
- Evidence-based, using peer-reviewed literature
- Supportive of your existing healthcare relationships
✕ CareBridge is NOT
- A medical practice or diagnostic service
- A clinical advisory or treatment service
- A substitute for registered Australian health practitioners
- An AHPRA-registered provider
- An emergency or crisis service
Section 4
About Your Health Navigator
Our qualifications and registration status.
The Health Navigator at CareBridge holds a medical degree from the Universidad Nacional de Córdoba, Argentina, and is completing an MBA in Healthcare Management. They also hold clinical research and medical writing experience in Australia.
However, they are not currently registered as a medical practitioner in Australia with the Medical Board of Australia or AHPRA. They do not use the protected titles "Dr." or "Medical Practitioner" in connection with this service.
Their medical background means they understand how to navigate the health system, identify relevant published research, and structure clinical information clearly — but they are acting as a health educator and navigator, not as a clinician.
Transparency Commitment.
We disclose the Health Navigator's qualifications because we believe you deserve to know who is helping you. We disclose their non-registration status because the law requires it — and because you deserve honesty, not ambiguity.
Section 5
Your Rights
You are always in control.
CareBridge operates in accordance with the National Code of Conduct for Health Care Workers (Western Australia). As a client, you have the right to:
- Be treated with respect and dignity at every interaction
- Receive honest and accurate information about what this service can and cannot do
- Make your own informed decisions about your health care
- Seek a second opinion or additional care from any registered health practitioner
- Stop using this service at any time, for any reason
- Access and correct your personal information held by CareBridge
- Make a complaint about this service — see the Complaints section below
Section 6
Your Privacy
How we handle your information.
We understand that health information is deeply personal. CareBridge handles all client information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
- Your information is used only to prepare your requested CareBridge document
- Your information is never shared with third parties without your explicit written consent
- Your documents are stored securely and not used for any other purpose
- You can request access to, correction of, or deletion of your information at any time
Section 7
Medical Emergency
🚨
CareBridge is not an emergency or crisis service.
If you are experiencing a medical emergency, call 000 immediately. For urgent health advice, call healthdirect on 1800 022 222.
Section 8
Complaints
If something isn't right, we want to know.
If you have a concern about CareBridge or the service you received, please contact us directly first at hello@carebridge.com.au. We will respond within 5 business days.
If you are not satisfied with our response, or if you prefer to raise your concern independently, you have the right to contact:
Health and Disability Services Complaints Office (HaDSCO)
HaDSCO is the independent body that handles complaints about health and disability services in Western Australia, including unregistered health care workers.
hadsco.wa.gov.au
Phone: 1800 813 583 (free call)
Email: hadsco@hadsco.wa.gov.au
Complaints are free, confidential, and do not require a lawyer.
A Final Word
Why CareBridge Exists
We built CareBridge because we have seen firsthand what happens when patients — especially those with complex, invisible, or long-undiagnosed conditions — walk into a GP appointment unprepared and leave without answers.
We are not here to replace your doctor. We are here to help you get the most out of every minute you have with them.
— CareBridge Health Education & Navigation, Perth WA